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Help Categories

1. About TeamTix
2. Game Related Details
3. Buying TeamTix
4. Bidding on TeamTix
5. Selling TeamTix
6. Withdrawals
7. My Account
8. Marketplace Rules
9. Ticket Fulfillment

1. About TeamTix

National Championship

What are National Championship TeamTix, and how are they different than tickets?

What happens if my team does not qualify to play in the game?

What happens if my team does qualify to play in the game?

Where do I find additional support or customer service?

What are the customer service hours?

How are National Championship TeamTix prices set?

Playoff Semifinal All Access

What are Playoff Semifinal All Access TeamTix, and how are they different than tickets?

What happens if my team does not qualify to play in either Playoff Semifinal games?

What happens if my team does qualify to play in either the Playoff Semifinal at the Fiesta Bowl or the Playoff Semifinal at the Chick-fil-A Peach Bowl?

Where do I find additional support or customer service?

How are Playoff Semifinal All Access TeamTix prices set?

2. Game Related Details

National Championship

When and where will the 2017 National Championship be played?

What is the face value price of 2017 National Championship tickets?

When are qualifying teams determined?

How do I purchase handicap accessible tickets?

What is the maximum quantity of TeamTix I can purchase for the 2017 National Championship?

Playoff Semifinal All Access

When are the Playoff Semifinal games?

What is the face value price for Playoff Semifinal tickets?

When are qualifying teams determined?

When does the Playoff Semifinal All Access TeamTix market close?

What is the maximum quantity of TeamTix I can purchase in the Playoff Semifinal All Access market?

3. Buying TeamTix

How do I purchase TeamTix?

What is the difference between buying and bidding?

Is my payment method charged immediately for purchasing TeamTix?

What happens if my team does not qualify to play in the game?

What happens if my team does qualify to play in the game?

What are you buying when you purchase TeamTix?

How do I know which TeamTix to purchase?

Do I have a better chance of purchasing multiple TeamTix if I open multiple browser tabs?

How are orders matched in the system?

I received a receipt via email, listing the TeamTix as separate orders. Will my seats be together?

What are the transaction fees in the TeamTix Marketplace?

What happens if my order fails?

What happens if I have a pending charge, but did not receive a confirmation email?

4. Bidding on TeamTix

What is a bid and how is it different than buying TeamTix?

Is my payment method charged at the time I place a bid?

What happens if my bid fails to match an offer-to-sell?

What happens to my bid if the market closes?

What is the minimum bid I can make?

How do I increase my bid?

Where do I find my current active bids within my Account?

What is the Wallet?

What is the withdrawal processing period?

5. Selling TeamTix

Who can sell TeamTix?

What if I am unable to sell my TeamTix prior to the Marketplace closing?

Can I sell my TeamTix in other markets?

How do I place an offer-to-sell?

How do I Modify or Cancel an offer-to-sell?

How do I check the status of my offers-to-sell?

How am I reimbursed once I sell my TeamTix?

How am I notified when I sell a TeamTix?

6. Withdrawals

How do I withdraw money from my wallet?

How long does it take for me to receive my check?

How do I receive my withdrawal money?

7. My Account

What should I do if I forgot my username or password?

How do I change the email address associated with my TeamTix account?

How do I change the password associated with my TeamTix Account?

I submitted my request to reset my password. Why haven't I received an email with my new temporary password?

Why do I get the error message, "The email address you entered was not found in our system. Please try again," when I request a new password?

What should I do if the credit card that I used to purchase my TeamTix has expired? How can I update the credit card information, so I can be automatically charged the face value of my tickets in the event that my team qualifies?

8. Marketplace Rules

Market rules for NCAA individuals with responsibilities within or over the athletics department:

What are the transaction fees in TeamTix Marketplace?

What is the maximum quantity of TeamTix I can purchase for the 2017 National Championship?

What is the maximum quantity of TeamTix I can purchase in the Playoff Semifinal All Access market?

How many tickets/TeamTix are there in the market?

9. Ticket Fulfillment

National Championship

When does the 2017 College Football National Championship Close and Re-open?

Now that my team has qualified, when can I purchase my face value tickets?

In the event my team qualifies, how will I receive my ticket(s)?

How do I purchase my ticket once the market has closed?

What if I don't receive an email even if my selected team has qualified to play in the game?

How do I mark my address as my shipping address?

How do I know which address my tickets will be shipped to?

What do I do if the shipping address on my Face Value Charge Successful confirmation email is incorrect?

When will I receive my tracking information?

I lost or misplaced my face value tickets. What do I do?

Will my seats be located next to one another?

What is the face value price of 2017 National Championship tickets?

In the event my team qualifies, where will my seats be located?

What is the total amount that I pay?

Playoff Semifinal All Access

When does the All Access TeamTix Marketplace close?

Now that my team has qualified, when can I purchase my face value tickets?

In the event my team qualifies, how will I receive my ticket(s)?

How do I purchase my ticket once the market has closed?

What if I don't receive an email even if my selected team has qualified to play in the game?

Will my seats be located next to one another?

What is the face value price for Playoff Semifinal tickets?

In the event my team qualifies, where will my seats be located?

What is the total amount that I pay?